STATISTICS
The COVID-19 pandemic has contributed to further stagnation of cases. As a silver lining the aftermath of COVID-19 has led to greater acceptance of and preference for digital solutions.
In 2021, our top users continue to include India, China and USA. there was an increase in the number of parties from Hong Kong, SAR, Malaysia, South Korea, UAE, Ukraine, and Vietnam compared to 2020. The Chhattisgarh state legislative authority confirmed that over 5,067 cases were heard by the e-lok adalat on the first day, out of which 2270 cases were disposed off and settlement amount of Rs. 43.72 crore was made. This shows promise in public participation and effectiveness of using e-ADR mechanisms.Today 95 per cent of the disputes in the U.S. are referred for mediation and the success rates are almost 90 per cent.Brazil’s Consumidor platform has resolved over 2 million consumer disputes in 5 years, Due to its simple procedures and intuitive user interfaces, the platform has become the de-facto gateway for dispute resolution between consumers and companies.
Hong Kong has established the Covid-19 ODR Scheme, a government-funded ODR initiative to specifically address cases arising during the pandemic. Covering cases with claims amounts of less than KHD 500,000 90% of the cases filed have gotten resolved.